Not Receiving Password Reset Mail

[gujsingh]

Hi Guys,

 

Today, I forgot my regular cpanel password. Resetted it once but did not write it down so forgot again however when I right to try to reset the password, I am not receiveing the password reset mail. I followed the same process as the first time.

 

Tried many time even after intervals but the system is not sending the email. Even tried the chat forum but no one helped there.

 

Can somebody from staff reset or look into as to why system is not sending reset password mail. my cpanel userid is gujsingh.

 

Hope to get this resolved quickly.

 

Thanks.

guj

[yashrs]

I have manually reset your password and mailed it to you.

[gujsingh]

Thanks. I was able to Login.

 

I have another problem, cpanel is showin error while trying to add a new domain (I am not telling the domain name as I do not want it to appear in search engine results) however the domain name is shown in the linked image file. cPanel error is as shown in linked file.

 

https://www.dropbox.com/s/1k5hb1c3i0gk4o6/Add%20New%20AddOn%20Domain%20-%20DNS%20Entry%20Error.png?dl=0

 

 

Then I tried using the DNS zone editor to remove any entry related to the domain however it too give me the following error:

 

 

https://www.dropbox.com/s/3zs7go68rjw08j4/DNS%20Zone%20Editor%20-%20deletion%20Error.png?dl=0

 

Name Server are pointed to heliohost's nameserver's. Kindly look into the matter and plz help resolve this ASAP.

 

thanks

dkj