MrAlicard Posted October 25, 2014 Posted October 25, 2014 a. alicardb. Steviec. animelib.eu.org I tried reactive my account here: http://www.heliohost.org/home/support/scripts/renew but I got this message:We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error.
yashrs Posted October 25, 2014 Posted October 25, 2014 Your account was suspended for the following reason: Malware. 1 file(s). Zip.Suspect.MiscDoubleExtension-zippwd-8 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
MrAlicard Posted October 26, 2014 Author Posted October 26, 2014 I checked the entire website with Norton 360 and Malwarebyte Anti-Malware, but none has issued a result.Exactly which file is virus? Can you tell me?
Byron Posted October 26, 2014 Posted October 26, 2014 It's showing as clean now. It must have been a false positive.
MrAlicard Posted October 27, 2014 Author Posted October 27, 2014 Ohh ok,thank you for the information.
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