claudioh Posted September 16, 2014 Posted September 16, 2014 HelioHost username: claudiohServer: StevieDomain: Reconceito.com
wolstech Posted September 16, 2014 Posted September 16, 2014 Your account was suspended for the following reason: Malware. 1 file(s). /home1/claudioh/public_html/wp-content/themes/hynz71.php That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
claudioh Posted September 17, 2014 Author Posted September 17, 2014 I followed the process you described above, but no virus or malware was found. I deleted the file manually to see if it makes any difference.Can you check it again? Or give me instructions on how to get rid of that? Thanks a lot
wolstech Posted September 17, 2014 Posted September 17, 2014 Deleting the file should be sufficient. You'll know it isn't fixed if you get suspended again.
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