mdamian Posted September 6, 2014 Share Posted September 6, 2014 HelioHost Account Name: mdamianHelioHost Domain Name: tresemeyk.comServer:Johnny Link to comment Share on other sites More sharing options...
wolstech Posted September 6, 2014 Share Posted September 6, 2014 Please clear your cache. Link to comment Share on other sites More sharing options...
mdamian Posted September 10, 2014 Author Share Posted September 10, 2014 The problem is that would enable Java in my account but it says this: -------------------------------------------------------------------Java could not be installed on your account because your account is suspended. In order to use Java you must maintain an active account. If you still wish to have Java enabled on your account you will need to get your account unsuspended by posting in our Suspended/Queued subforum------------------------------------------------------------------------------ Link to comment Share on other sites More sharing options...
wolstech Posted September 10, 2014 Share Posted September 10, 2014 That looks like it was suspended for inactivity...did you renew it at any point? Especially right before/after that post? If it is inactive/suspended when krydos gets to it, he skips it and moves on and you lose your spot in line. Your account was definitely not suspended for any other reasons when I checked it, it was working fine, so inactivity is the only reason I can think of. Link to comment Share on other sites More sharing options...
mdamian Posted September 10, 2014 Author Share Posted September 10, 2014 They could return to reactivate the account so you can request java again? Link to comment Share on other sites More sharing options...
wolstech Posted September 10, 2014 Share Posted September 10, 2014 Since the account is active, just create an new request for java. Make sure it stays active the entire time you're waiting or he might skip you again. Link to comment Share on other sites More sharing options...
mdamian Posted September 15, 2014 Author Share Posted September 15, 2014 I have already applied java again but again I replied the manager that my account is suspended, I can do? Link to comment Share on other sites More sharing options...
wolstech Posted September 16, 2014 Share Posted September 16, 2014 Not sure why...I see this: http://imgur.com/LCfxysu It's quite clearly not suspended. Link to comment Share on other sites More sharing options...
mdamian Posted September 16, 2014 Author Share Posted September 16, 2014 (edited) Exactly why I also see, that I have responded today---------------------------------------------------Posted Today, 11:38 AMJava could not be installed on your account because your account is suspended. In order to use Java you must maintain an active account. If you still wish to have Java enabled on your account you will need to get your account unsuspended by posting in our Suspended/Queued subforum http://www.helionet....ueued-accounts/ Once that is complete and your account is in good standing you may request java again by posting in our Java Requests subforum http://www.helionet.org/-------------------------------------------------- Edited September 16, 2014 by mdamian Link to comment Share on other sites More sharing options...
wolstech Posted September 16, 2014 Share Posted September 16, 2014 I just checked in the backend anyway...it was somehow showing as suspended even though it still works OK. Oddly, I couldn't see the reason for this one either (normally it tells me why), so I just unsuspended it. Krydos goes by the database instead of whether the actual site works. Try again now. Link to comment Share on other sites More sharing options...
mdamian Posted September 16, 2014 Author Share Posted September 16, 2014 Thank you very much, I'll check again Link to comment Share on other sites More sharing options...
Recommended Posts