jontron Posted August 26, 2014 Posted August 26, 2014 HelioHost username: jontronServer your account is on: stevieHelioHost main domain: jonsplanet.net I don't understand why my account has been suspended.
yashrs Posted August 26, 2014 Posted August 26, 2014 Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.Wpbrutebot-2 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
jontron Posted August 26, 2014 Author Posted August 26, 2014 I have an idea of which file might have been the problem, but can someone tell me exactly which one it is?
Byron Posted August 26, 2014 Posted August 26, 2014 Your site seems to be ok. We're thinking this was a false positive that was fixed in a new set of virus definitions.
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