Unable To Activate Domain Using Ns2.heliohost.org

[danval]

Hi,

 

I had created a domain under EU.org, and I would like to use it with my Heliohost account. To accomplish this, I follow the instructions on this topic: http://www.helionet....g-euorg-domain/ but no success.

 

Instead, I used the script to change my main domain on Heliohost (http://www.heliohost.../scripts/domain) to EU.org domain. Apparently all was correct, I wait some time to changes were applied, and check in cPanel that my domain is set correctly.

 

However, when I set the nameservers on EU.org domain, I received the following errors:

 

---- Servers and domain names check
Getting IP for NS1.HELIOHOST.ORG: 65.19.143.3
Getting IP for NS2.HELIOHOST.ORG: 64.62.211.133
---- Checking SOA & NS records for ***.es.eu.org
SOA from NS1.HELIOHOST.ORG at 65.19.143.3: serial 2014080501
SOA from NS2.HELIOHOST.ORG at 64.62.211.133: Error: [Errno 32] Broken pipe
NS from NS1.HELIOHOST.ORG at 65.19.143.3: ok
NS from NS2.HELIOHOST.ORG at 64.62.211.133: Error: [Errno 32] Broken pipe
2 errors(s)

 

It seems that there is an error with nameserver ns2.heliohost.org.

 

I tried to use nslookup, and running DNS queries against this nameserver are not working:

 

&--#62; server ns2.heliohost.org
Servidor predeterminado:  ns2.heliohost.org
Address:  64.62.211.133
&--#62; heliohost.org
Servidor:  ns2.heliohost.org
Address:  64.62.211.133
*** ns2.heliohost.org no encuentra heliohost.org: No response from server

 

However with ns1.heliohost.org, it works:

 

&--#62; server ns1.heliohost.org
Servidor predeterminado:  ns1.heliohost.org
Address:  65.19.143.3
&--#62; heliohost.org
Servidor:  ns1.heliohost.org
Address:  65.19.143.3
Nombre:  heliohost.org
Address:  64.62.211.132

 

Are there any problem with ns2.heliohost.org?

 

----------------------

cPanel username: danval

Domain: ***.heliohost.org (old) / ***.eu.es.org (new)

Server: Steve

Edited May 4, 2015 by danval

[wolstech]

NS2 is down and has not worked in months.

 

Just use NS1 by itself.

[danval]

Ah, ok. Thank you.

 

Are there any plans to make it work as name server? Without NS2 I can't use this domain because the nameservers check and two servers are needed at least...

[wolstech]

It's in the list of things to do, alongside other issues like the stevie MySQL server that's been broken for 6 months.

 

We don't have any idea when it'll be fixed though. It broke in March.

[danval]

Many thanks for the information wolstech.

 

The last question: I submit a new domain change to recover my old domain at heliohost (***.heliohost.org) using this script. Should I do anything else? The cPanel shows me the correct domain, but I can't access my site yet. Also the NS1 answer a 'not found' when queried about that domain. I guess that I must wait about 48 hours until it updates.

Edited May 4, 2015 by danval

[hussam]

I worked around this problem by pointing my .eu.org domain to cloudflare DNS and then add a A record on cloudflare dns setting to heliohost IP (found in your heliohost cpanel account).

just create a free cloudflare account and you will be up and running in 5 minutes.

[danval]

hussam, I've done the steps in your proposal, but still not working. Now I get the Account Queued page from HelioHost.

 

I had created an account on another FreeDNS (EntryDNS) to register the domain at EU.org (it's mandatory to have an authoritative nameservers).

 

Now I created this records in this account:

 

***.es.eu.org (NS) -&--#62; ns1.entrydns.net
***.es.eu.org (NS) -&--#62; ns2.entrydns.net
***.es.eu.org (NS) -&--#62; ns3.entrydns.net
***.es.eu.org (A) -&--#62; 216.218.192.170

 

Are the same that you have?

 

I will try a CloudFlare account also and I let you know if it works.

Edited May 4, 2015 by danval

[danval]

It works! Should be a matter about DNS propagation. In the end I did not use CloudFlare because EntryDNS works.

 

Now I got the site online again, though it's a pain that I lost the domain under heliohost.org

 

Thank you very much!