eaglezap Posted August 4, 2014 Posted August 4, 2014 I have my Dedicated IP address now for my HelioHost domain, eaglezaptech.heliohost.org. It looks fine, however, after I use the cpanel SSL/TLS Manager to upload my valid CRT file of my proper new SSL certificate, I get an error when I try to browse my eaglezaptech.heliohost.org managed HTTPS domain parked at eaglezaptech.heliohost.org: https://eaglezaptech.com Here's the error on Safari: https://eaglezaptech.com"Safari can't open the page 'https://eaglezaptech.com' because Safari can't find the server 'eaglezaptech.com'" I've waited 4 days after I made the cpanel SSL/TLS Manager change to eaglezaptech.heliohost.org to upload my valid CRT file of my SSL certificate for https://eaglezaptech.com, and the problem is still the same. Has my domain eaglezaptech.heliohost.org been enabled for SSL yet? If not, can you please enable SSL on it now since I have my Dedicated IP address now and need to use the SSL/TLS Manager to upload my CRT file? Thanks for taking care of this!
Byron Posted August 4, 2014 Posted August 4, 2014 This support request is being escalated to our root admin.
eaglezap Posted August 6, 2014 Author Posted August 6, 2014 Hi, I'm still seeing this problem with an error when I try to browse my HelioHost eaglezaptech.heliohost.org managed HTTPS domain (eaglezaptech.com) parked at eaglezaptech.heliohost.org: https://eaglezaptech.com Looks like my SSL has still not been enabled even though I now have a Dedicated IP address. Can you please enable my SSL at eaglezaptech.heliohost.org? Thanks in advance,eaglezap
Krydos Posted August 9, 2014 Posted August 9, 2014 The problem is you're missing one of your ssl requirements: Sorry, no SSL key file was found for the domain eaglezaptech.com. Perhaps these instructions will help you?Go to http://johnny.heliohost.org:2082/frontend/x3/ssl/csrs.htmlSelect your domain from the dropdown box (if you have multiple domains.)Fill out country, state, city, company, company division, email, and passphrase for your business or self, not the server. If some of the fields don't really apply, like company division, just put website or something generic.Click generate and you should get two big boxes with all sorts of random letters and numbers.Copy paste the first box that starts with -----BEGIN CERTIFICATE REQUEST-----Go to whatever website you're purchasing your SSL certificate from. For instance you can do a 90 free SSL certificate from comodo.com as a trial. http://ssl.comodo.com/free-ssl-certificate.php(From here on out I will walk you through setting up a free 90 day certificate from Comodo. Other certificate providers will be similar.)Copy from your cPanel tab the CSR and paste it into the website from --BEGIN CERT to --END CERT."Select the server software used to generate the CSR" is WHM/cPanel.Fill out the rest of the options, and then click "Next."Now they will want to verify that you own the domain you are trying to set up SSL on. The easiest way is to look at the email addresses they have listed and then verify that they are created with this link http://johnny.heliohost.org:2082/frontend/x3/mail/pops.htmlIf the email address is created and tested select it from the list, and click continue.Now you get to fill out some more information. Some of the fields should be autopopulated from what you typed in earlier. Additional required fields are address, zipcode, etc. If your company has an office use that, otherwise your home address. Fill out all their required information and click next.If there aren't any problems with your data you should no arrive at their terms of use agreement. Click accept (if you accept) and continue to payment information.If you're doing the free trial the total should be $0 otherwise enter payment information to pay for your certificate. Continue to the next steps. Check the email address you selected earlier, and you should receive an email to validate that you own the domain. Type the code into their link.Once you have passed validation they will email you a file called yourdomain.crt to your contact email address that you typed in way up in step 3 (unless you changed it somewhere along the line) not necessarily to the same validation email address that you just used.(From here on the steps should be the same no matter if you're using a free certificate, or which company you purchased from.)Open up http://johnny.heliohost.org:2082/frontend/x3/ssl/crts.htmlIn the email copy from --BEGIN CERT to --END CERT and paste that into the big box labeled "Paste the crt below" then click upload.Now your cPanel has all the required components to setup SSL, but it still hasn't been installed. Go to http://johnny.heliohost.org:2082/frontend/x3/ssl/install.htmlOnce again select your domain from the dropdown box (if you have more than one) and it should auto-populate the three big boxes below with the correct information. I like to manually verify the first few characters of each box to make sure it isn't coming up with weird random data.If everything looks good scroll to the bottom and click "Install certificate."Wait patiently while the SSL is installed. It can take a few minutes.If this is what you already did, or if you follow these steps and the certificate still won't install properly feel free to PM me the .crt, .key, and the .ca text blocks and I can install it for you. If you do decide to send me a PM please make sure you post on this thread letting me know about the PM because otherwise I will never remember to check for new messages. Good luck!
eaglezap Posted August 11, 2014 Author Posted August 11, 2014 Thanks for the instructions! But, I'm having problems still. I fixed and added my SSL key file without any problems, so that's OK now and fixed now Then after that, I followed your steps above to properly install my good SSL certificate (got a successful message from heliohost.org that said my certificate was installed correctly for eaglezaptech.com parked on eaglezaptech.heliohost.org). However I'm seeing this error when I try go browse https://eaglezaptech.com or https://eaglezaptech.heliohost.org: See:http://www.sslshopper.com/ssl-checker.html#hostname=eaglezaptech.com...+OK: eaglezaptech.com resolves to 64.62.151.109+OK: Server Type: Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/0.9.8e-fips-rhel5 mod_mono/2.6.3 mod_jk/1.2.35 FrontPage/5.0.2.2635 mod_bwlimited/1.4 mod_auth_passthrough/2.1 mod_wsgi/3.4 Python/2.7.4-ERROR: ! No SSL certificates were found on eaglezaptech.com. Make sure that the name resolves to the correct server and that the SSL port (default is 443) is open on your server's firewall. and http://www.sslshopper.com/ssl-checker.html#hostname=eaglezaptech.heliohost.org...+OK: eaglezaptech.heliohost.org resolves to 64.62.151.109+OK: Server Type: Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/0.9.8e-fips-rhel5 mod_mono/2.6.3 mod_jk/1.2.35 FrontPage/5.0.2.2635 mod_bwlimited/1.4 mod_auth_passthrough/2.1 mod_wsgi/3.4 Python/2.7.4-ERROR: ! No SSL certificates were found on eaglezaptech.heliohost.org. Make sure that the name resolves to the correct server and that the SSL port (default is 443) is open on your server's firewall. Is there something wrong still with your heliohost.org settings for my eaglezaptech.heliohost.org (dedicated IP address: 64.62.151.109) domain that is blocking my SSL port (443)? Thanks,eaglezap
Krydos Posted August 13, 2014 Posted August 13, 2014 I've tried everything I can think of and I can't make it work for you either. It says it installed the ssl certificate successfully, but then it gives the same error each time. You might want to talk to your certificate provider that you purchased this from for help.
eaglezap Posted August 16, 2014 Author Posted August 16, 2014 I figured it out. I had conflicting private keys uploaded to my SSL Manager for both eaglezaptech.com and www.eaglezaptech.com. Once I deleted the bad private key for www.eaglezaptech.com and left my good private key eaglezaptech.com, things started to work correctly for https. Thanks for the initial troubleshooting! You can mark this as SOLVED. Thanks!
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