Byron Posted July 21, 2014 Posted July 21, 2014 Your account was suspended for the following reason: Malware Files For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
incog Posted July 21, 2014 Author Posted July 21, 2014 Your account was suspended for the following reason: Malware Files For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. I've checked the backup archieve with Microsoft Security Essentials, it says that everything is OK. Moreover, I am sure that there are no malware files on my site. What to do next?
Ice IT Support Posted July 24, 2014 Posted July 24, 2014 The root admin can tell us what file is triggering the malware flag.
Ice IT Support Posted July 24, 2014 Posted July 24, 2014 This support request is being escalated to our root admin.
Krydos Posted July 30, 2014 Posted July 30, 2014 Your account is showing up as clean now. Thank you for taking care of this.
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