[Solved] Suspended: Sonok

[Guest sonok]

a. Sonok

b. Stevie

c. neobux-assistant.heliohost.org

 

Thanks

[yashrs]

Your account was suspended for the following reason:

 

Malware. 1 file(s). Win.Adware.Agent-7725 FOUND

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

[Guest sonok]

The file you eare reffering to is a software I created that contains no virus at all. The only flaw with it is that during its installation, it prompts the user to install additional software from third party vendors. The user can easily opt-out from that. The software offers come from a trusted source (RevenYou.com). That was the most convinient way for me to monetize my software.

 

I uploaded the file to http://cgi.clamav.net/sendvirus.cgi as a false positive and I'm waiting for the results, but I'm not very optimistic about it, since antivirus vendors, in order to get their detection rates higher, usually treat this kind of installers as Adware - PUP.

 

If I have to remove my software, there is no point in keeping the website alltogether.

Could I have any suggestions on what to do?

Maybe zipping the file will protect it from your AV detection?

 

I'd be grateful for any help.

Thanks.

[yashrs]

You can always upload that file to file sharing services like Dropbox to avoid getting detected.