Suphi Posted July 19, 2014 Posted July 19, 2014 Server: StevieUsername: Suphi or suphiDesired Domain: suphi.heliohost.org iv tried 3 times to signup to Stevie but everytime i get a email saying: Dear suphi,Your hosting account at HelioHost has encountered an error during installation. The error is: Unable to add user suphi Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. Regards,HelioHost Staff
Byron Posted July 19, 2014 Posted July 19, 2014 Not sure why that username isn't working, but try another username if you don't mind. http://bybyron.net/helio/sign-up.php
Suphi Posted July 19, 2014 Author Posted July 19, 2014 tryed splder as a new username and that also never worked Dear splder,Your hosting account at HelioHost has encountered an error during installation. The error is: Unable to add user splder Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. Regards,HelioHost Staff
Byron Posted July 19, 2014 Posted July 19, 2014 PM me your registration details and i'll register for you. UsernameDomain nameEmail
Suphi Posted July 20, 2014 Author Posted July 20, 2014 im now getting and the link to the control panel does not work http://suphi.heliohost.org/cpanel Dear suphi,Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, a group for that username already exists. Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. Regards, HelioHost Staff
Byron Posted July 20, 2014 Posted July 20, 2014 You can either choose another username or wait for Krydos to come along and fix the error? If you want that particular username, let me know and i escalate this thread.
Suphi Posted July 20, 2014 Author Posted July 20, 2014 yes i would like the username Suphi please escalate this thread. hope that's not to much trouble
Byron Posted July 20, 2014 Posted July 20, 2014 This support request is being escalated to our root admin. 1
Krydos Posted July 20, 2014 Posted July 20, 2014 Ok, the partially created account 'suphi' has been cleaned up which should allow you to create a new account with that username now. Let us know if you're having any other troubles. 1
Suphi Posted July 21, 2014 Author Posted July 21, 2014 Thanks its working fine now cpanel is up and running just waiting for the site to come live.
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