misc314 Posted June 30, 2014 Share Posted June 30, 2014 Hello HelioHost/HelioNet! Please forgive my stupidity. I forgot to login into my control panel this month, and my account has been suspended. I received my email explaining inactivity suspension and was given a link to renew script. However, the renew script doesn't work ("we cannot find that account in database" error) and neither does normal logging in (incorrect username/password). Could anyone please advice me on the matter. Thank you very much for your consideration! Username: misc314Server: StevieDomain: misc314.com If it helps, this error was probably due to complications from my last suspension, when my file was wrongly flagged as a virus by your system Any ways to reset this complication? Thanks! Link to comment Share on other sites More sharing options...
Tjoene Posted June 30, 2014 Share Posted June 30, 2014 Please clear your cache. Link to comment Share on other sites More sharing options...
misc314 Posted June 30, 2014 Author Share Posted June 30, 2014 Thank you. It wasn't a cache problem. 1. After previous suspension, I was able to use my website well.2. I received an email notifying about inactivity suspension. After you replied, and up till now, I had been receiving 500 Internal Server Error message (instead of suspension page). But now I am able to access it fine. Thank you very much Link to comment Share on other sites More sharing options...
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