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Posted

Hello HelioHost/HelioNet!

 

Please forgive my stupidity. I forgot to login into my control panel this month, and my account has been suspended. I received my email explaining inactivity suspension and was given a link to renew script.

 

However, the renew script doesn't work ("we cannot find that account in database" error) and neither does normal logging in (incorrect username/password).

 

Could anyone please advice me on the matter.

 

Thank you very much for your consideration!

 

Username: misc314

Server: Stevie

Domain: misc314.com

 

If it helps, this error was probably due to complications from my last suspension, when my file was wrongly flagged as a virus by your system :) Any ways to reset this complication? Thanks!

Posted

Thank you. It wasn't a cache problem.

 

1. After previous suspension, I was able to use my website well.

2. I received an email notifying about inactivity suspension.

 

After you replied, and up till now, I had been receiving 500 Internal Server Error message (instead of suspension page). But now I am able to access it fine.

 

Thank you very much :)

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