jinn0317 Posted June 2, 2014 Share Posted June 2, 2014 I encontered the question Account Queued,I have had the account and activated it more than 48 hours,but when I try to open the domain jinn.heliohost.org, it shows the error page.As the cPanel is working properly, I do not know how to deal with this issue,please help, thank you! Link to comment Share on other sites More sharing options...
yashrs Posted June 2, 2014 Share Posted June 2, 2014 First of all, this question should be in Customer Service -> Suspended and Queued Accounts.Also, in your post:-In your post, include the following information:a. your HelioHost usernameb. the server your account is onc. your HelioHost main domain Link to comment Share on other sites More sharing options...
Byron Posted June 2, 2014 Share Posted June 2, 2014 I wasn't seeing a domain name for that user in our database. Somehow your account got created with a blank domain name. I went ahead and added jinn.heliohost.org to your username. Give it another 24 to 48 hours to resolve. Sorry for the inconvenience. Link to comment Share on other sites More sharing options...
jinn0317 Posted June 2, 2014 Author Share Posted June 2, 2014 My account got created with a blank domain name? I do not understand how did this happen. I just follow the instructions from the offical site.How can I add some A records, cname records or other kind of records into the domain jinn.heliohost.org? Seems like there are no such panel could get this done. Link to comment Share on other sites More sharing options...
Byron Posted June 2, 2014 Share Posted June 2, 2014 Don't know how it happened. Your the first. Look for Advanced DNS Zone Editor at your cpanel. Link to comment Share on other sites More sharing options...
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