[Solved] Encountered The Question Account Queued

[jinn0317]

I encontered the question Account Queued,

I have had the account and activated it more than 48 hours,

but when I try to open the domain jinn.heliohost.org, it shows the error page.

As the cPanel is working properly, I do not know how to deal with this issue,

please help, thank you!

[yashrs]

First of all, this question should be in Customer Service -> Suspended and Queued Accounts.

Also, in your post:-

In your post, include the following information:

a. your HelioHost username

b. the server your account is on

c. your HelioHost main domain

[Byron]

I wasn't seeing a domain name for that user in our database. Somehow your account got created with a blank domain name. I went ahead and added jinn.heliohost.org to your username. Give it another 24 to 48 hours to resolve. Sorry for the inconvenience.

[jinn0317]

My account got created with a blank domain name? I do not understand how did this happen. I just follow the instructions from the offical site.

How can I add some A records, cname records or other kind of records into the domain jinn.heliohost.org? Seems like there are no such panel could get this done.

[Byron]

Don't know how it happened. Your the first.

 

Look for Advanced DNS Zone Editor at your cpanel.