[Solved] Suspended: Trinucc

[trinucc]

Not sure why our church account has suddenly been suspended--only minor text changes made over the last 9 months; updated roughly once a week

 

Account for trinucc

Server is Stevie

website address is www.trinityskippack.org

[Byron]

You were suspended for sending spam mail.

 

Okay I've unsuspended your account.

[trinucc]

Thanks for unsuspending out account, but the reason stated for the initial suspension (spamming) doesn't make any sense to me.

 

I am the only person with access to this Heliohost account. We use it solely to inform our church members of upcoming events and as a source of information for non-members to learn about our church. I don't have a clue how someone could have somehow used our site for spamming purposes.

 

Can this be further clarified?

[Byron]

This support request is being escalated to our root admin.

[trinucc]

Thank you--if something amiss is going on, I, of course, want to get to the root of it, as I have every reason to believe that our church or website is not the root of the problem!

[Krydos]

Here is the spam email that was reported and caused your account to be suspended:

We have received a complaint about your account. Please investigate and fix within
24 hours.

Hurricane Electric Abuse Department
support@he.net

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