[Solved] Suspended : Ronelex

[rondownload]

a. your HelioHost username: ronelex

b. the server your account is on: Steve

c. your HelioHost main domain: ronelex.com

[wolstech]

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days.

 

If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

[rondownload]

thanks I just forgot to log in for so bc on the work, thanks again

 

waaah, I can't log in using my log in, username : Ronelex

[wolstech]

Your account appears to be working fine, although your main domain is dead (appears to be an issue with that domain, since I don't see any DNS records on it at all).

 

Try logging in using the form at the bottom of heliohost.org.

[rondownload]

After being suspended, I can't log in to my cpanel, it says Login Attempt Failed!

username : ronelex

domain : www.ronelex.com

server : stevie

[Ice IT Support]

Your account was marked as inactive in our database. I have reactivated your account. Let us know if you still cannot access cPanel.

[rondownload]

same error, i dont know what to do next

[rondownload]

I can't still access my account, still same error appear.

 

I have tried to reset my password perhaps I forgot my password, but this error appear,

Password change cannot be completed: Account is currently suspended! Please contact the billing/support department.

[wolstech]

Try again. It was showing as inactive yet again for some reason. I unsuspended it and changed your last login date to a few days ago (it was 1/5/14, hence the inactivity suspension).

 

Let us know if it still doesn't work and we'll escalate this.

[rondownload]

Thank you so much, I can now log in to my account . Tnx for the help