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Posted

Dear Heliohost,

I am unable to reset my password as my account has been suspended due to a failure to login

 

 

Username .. Here4u

Email .. nerdygeek2u [at] gmail.com

Domain .. http://here4u.heliohost.org

 

I have entered the confirmation code below but still got the same error message

Your Confirmation Code is: <removed>

 

 

Please advise

Posted

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days.

 

If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

 

I removed the confirmation code from your post. I'm not sure if it'd actually be valid, but I don't want anyone renewing your account and changing your password on you.

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