Unknown Posted January 18, 2014 Posted January 18, 2014 Details :_____________________________________________________________ # Infos :# _______# > HelioHost username : Unknown# > Server : Stevie# > HelioHost main domain : myroot.heliohost.org## Extra Infos :# _____________# > Just moved my forum from frihost to here [ smf based forum ], and then got # my account suspended; i hope i didn't crack nasa's website right._____________________________________________________________
Byron Posted January 18, 2014 Posted January 18, 2014 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
Unknown Posted January 18, 2014 Author Posted January 18, 2014 i just did that and worked then came back here and found the topic solved; was just going to post about closing it but ur internet was too quick....so whatever.by the way, i accessed my account before yesterday and it was working fine; then today it's suspended ? that's called inactivity ? 2 days ? there must be a missunderstanding....& sorry for taking such a precious/important part of your time for nothing.
Byron Posted January 18, 2014 Posted January 18, 2014 How are you logging into your cpanel? What url?
Unknown Posted January 18, 2014 Author Posted January 18, 2014 http://stevie.heliohost.org:2082Plus, i am getting 500 external errors all the way; it's so bugged. error log !______________________ [18-Dec-2013 13:12:30] PHP Warning: include(Net/SSH2.php) [&--#60;a href='function.include'&--#62;function.include&--#60;/a&--#62;]: failed to open stream: No such file or directory in /home1/**/public_html/try.php on line 2[18-Dec-2013 13:12:30] PHP Warning: include(Net/SSH2.php) [&--#60;a href='function.include'&--#62;function.include&--#60;/a&--#62;]: failed to open stream: No such file or directory in /home1/**/public_html/try.php on line 2[18-Dec-2013 13:12:30] PHP Warning: include() [&--#60;a href='function.include'&--#62;function.include&--#60;/a&--#62;]: Failed opening 'Net/SSH2.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home1/**/public_html/try.php on line 2[18-Dec-2013 13:12:30] PHP Fatal error: Class 'Net_SSH2' not found in /home1/**/public_html/try.php on line 4_____________________ also i cant connect via sftp...
Byron Posted January 18, 2014 Posted January 18, 2014 Try logging in from the home page from now on: http://www.heliohost.org Seems those errors are a month old and I'm not seeing any errors when I go to your site.
Unknown Posted January 18, 2014 Author Posted January 18, 2014 as i said i can't access my home via sftp, i get authentification failed. & i will; still i am getting the 500 External error; sorry about the error log delayed. PS: i also noticed that when i get into my ftp / sftp account which seems to work now, my website doesn't work; and when i logout, my website works normally ? vice versa
Byron Posted January 18, 2014 Posted January 18, 2014 This support request is being escalated to our root admin.
Krydos Posted January 19, 2014 Posted January 19, 2014 500 errors can be caused by a lot of things. The most common areExceeding Process Limit The solution is to not run as many processes. Opening cpanel, connecting to FTP, checking mail, connecting to webdisk, etc all increase your process count, and if you exceed your limit php will show 500 errors since it cannot start a new php process. This sometimes affects only the webmaster since opening cPanel and FTP etc is common when you're editing your site, but normal users won't have these errors since they will only be accessing your website not all the other services. The process limit is higher on Johnny so for some websites the solution to 500 errors might be to switch servers.Syntax Error in .htaccess If you have a syntax error in one of your .htaccess files it can cause a 500 error. The easiest way to check if this is the case is to delete or rename your .htaccess files and see if the 500 error goes away.Incorrect Permissions If the script or the directory that the script is in doesn't have the correct permissions it can cause 500 errors too. If you're running a php script the file permission should be 644. If you're running a cgi script it should have 755 permissions. Your directories should have 755 or 750 permissions.Exceeding Time Limit If your script exceeds the time limit it can be killed by the system which will also result in a 500 error. The solution to this problem is to break your long executing scripts into multiple faster scripts that can call each other. For instance longscript.php always results in a 500 error because it exceeds the time limit, but if script1.php runs for a short time, and then calls script2.php which calls script3.php they can together execute the same code as longscript.php without exceeding the time limit and being killed.High Server Load If the server is currently experiencing high server load scripts can return a 500 error when they would normally work. This is more common on Johnny than Stevie since Johnny is more unstable, and accounts that cause high load on Stevie are suspended. There isn't really anything that can be done about high load 500 errors other than trying again later when the load is lower.Especially #1. Do you get 500 errors when you log out of all of your sftp and everything else?
Unknown Posted January 20, 2014 Author Posted January 20, 2014 Whenever i open ftp, it just wont work ( i get the 500 error ) .
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