[Solved] What Happened To Mysql Database?

[WorldBuilder]

Greetings, I have enjoyed fantastic hosting for the past year with your hosting service, my fansite, CastleWorld. http://castleworld.heliohost.org/ Of late I cannot connect to the site, at first I figured I hit it during downtime but days later it's still down. I am able to ping the site via the command prompt and can access it via ftp and the CP. The problem is in the browser, when I try to access it I get the following error "Database connection error (2): Could not connect to MySQL.". Now I did some looking online and this is a common error caused by misinformation on the configuration.php file, thing is though, I haven't modified the site in a month and after checking the file everything seems to check out.

 

Then I checked the CP and for my Joomla database it shows a size of 0.00MB which leads me to believe someone deleted it somehow. Nobody besides me administrates the site and I beleive I took proper security measures when setting up the database and site. This leads me to ask, did you at helionet somehow end up deleting my database? Am I missing something? What could have happened to it? Did someone do this because I sometimes forgot to log into the CP monthly?

 

Please help.

 

Edit: I just tried logging into my phpmyadmin and got error #1045 Cannot log into the MySQL server, could the problem be on your end?

[Byron]

This support request is being escalated to our root admin.

[Krydos]

Try going to http://stevie.heliohost.org:2082/frontend/x3/sql/index.html and deleting the MySQL user for that database. Then recreate that user, give them access to the database, and update your script to reflect the new password for the user. Let us know if you're still having trouble connecting to MySQL after you've done that.

[WorldBuilder]

I just tried what you suggested and deleted the old user, recreating it again afterwords and updating my configuration.php file. My site works again! Thank you all so much!