[Solved] Email Is Blacklisted

[advcvc]

When I try to send emails through heliohost, I am blacklisted by a number of ISPs, including Verizon ( http://www.Verizon.net/whitelist ) and Optimum Online ( http://csi.cloudmark.com/reset-request ). Also, when I receive emails from heliohost to an outlook.com account, it is sent to the junk folder. Any way an admin can get these whitelisted or is it a lost cause?

[Byron]

Also, when I receive emails from heliohost to an outlook.com account, it is sent to the junk folder. Any way an admin can get these whitelisted or is it a lost cause?

 

I have an Outlook email account and heliohost email goes to the inbox. If it goes to your Junk folder, mark it as NOT junk.

[advcvc]

That one is fine. How about the blacklisted emails? Thanks for your help.

[Krydos]

Can you post the full error message including all headers from the email providers that have us blacklisted? You may censor out your email addresses if you wish.

[advcvc]

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

***@verizon.net

SMTP error from remote mail server after initial connection:

host relay.verizon.net [206.46.232.11]: 571 Email from 64.62.211.131 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 131219

 

 

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

***@optonline.net

SMTP error from remote mail server after MAIL FROM:<***@***.com> SIZE=172202:

host mx1.optonline.net [167.206.4.77]: 550 5.7.1 Your mail from 64.62.211.131 was rejected due to being listed by Cloudmark. For details, please see http://csi.cloudmark.com/reset-request/.

[Krydos]

Ok, I filled out both of those forms. Keep in mind that only Heliohost staff members capable of suspending spam accounts should request a reset. If random users request a reset but aren't capable of fixing the spam problem first it can sometimes make the block last longer or future blocks could be permanent.

 

Another thing that might help you is to create CPF records on your domain(s) if you don't already have them. Heliohost does not automatically create these antispam records for you, but you can set them up if you wish through cPanel. Let is know if you're having trouble figuring it out, or if you find any other email providers that have us blacklisted.