cyrus717 Posted November 25, 2013 Posted November 25, 2013 hiplease delete my 2 accounts, "raspina" and "saharnaz", i cant myself.
Ice IT Support Posted November 25, 2013 Posted November 25, 2013 Did you try using http://heliohost.org/home/support/scripts/delete ?
Krydos Posted November 26, 2013 Posted November 26, 2013 http://heliohost.org/home/support/scripts/delete doesn't work on accounts that are suspended. The account raspina has been unsuspended so you can delete it yourself. Once it's deleted let us know and we can unsuspend the next for you to delete. 1
cyrus717 Posted November 27, 2013 Author Posted November 27, 2013 why cyrus717 has been suspended??? :(raspina deletedplease unsuspend saharnaz, and cyrus717
Tjoene Posted November 27, 2013 Posted November 27, 2013 This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
Krydos Posted November 27, 2013 Posted November 27, 2013 why cyrus717 has been suspended???Because you can only have one active account at a time, and you requested to delete raspina. The account saharnaz has been unsuspended. Let us know once it has been deleted and we can unsuspend cyrus717. 1
cyrus717 Posted November 27, 2013 Author Posted November 27, 2013 saharnaz deletedplease unsuspend my only account "cyrus717"
Krydos Posted November 28, 2013 Posted November 28, 2013 The account cyrus717 has been unsuspended. 1
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