redviper Posted November 14, 2013 Share Posted November 14, 2013 Hi there, Having just gotten myself a new domain from bigrock.in, I have put in a request for domain change using the script here: http://www.heliohost.org/home/support/scripts/domain I then discovered that I was unable to change the Cname or txt records, although I was able to change the MX records. So I wanted to ask is that something I am not allowed to change as a server setting or is that something that will happen only once the new domain propagates? Edit: I should probably add the error I am getting is - You do not have permission to read the zone for : www.jheelam.in My problem is somewhat analogous to this one here: http://www.helionet.org/index/topic/17300-answered-need-help-to-configure-dns-to-use-email/page__hl__%2Bzone+%2Brecords__fromsearch__1 A second query I had was regarding the nameservers. I have added ns1 and ns2.heliohost.org to the domain settings. However for some reason, their system is suggesting I should add their nameservers, as well, even-though I am not using their hosting. This does not make much logical sense to me. But not being experienced in server administration, I thought it more prudent to ask.....should I keep those 4 additional nameservers (the same ones mentioned in post linked above) or just the heliohost ones? Thanks in advance for your help. Username: redviperDomain: jheelam.in I'd also like to congratulate the mods here on how well organized this place. I've been here several times looking for answers and not had to post cause I found them well answered already. I've had the privilege of being a mod on a top 500 site myself and I know what a job it can be. So congrats on what you've achieved here and my grateful thanks as well, for making the effort. Cheers! Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 15, 2013 Share Posted November 15, 2013 The domain bigrock.in is not hosted on our servers: http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=bigrock.in&rec=NS Set your nameservers to ns1.heliohost.org and ns2.heliohost.org on any domain you want to host on our servers. Having anything other than that or in addition to that might cause the domain to give errors when you try to add it. Once the domain is set up and working you can switch it to an external DNS or cloudlfare or something like that. Once you have your domain added to your hosting account you can use this link http://stevie.heliohost.org:2082/frontend/x3/zoneedit/advanced.html to edit TXT and CNAME records. Quote Link to comment Share on other sites More sharing options...
redviper Posted November 18, 2013 Author Share Posted November 18, 2013 The domain bigrock.in is not hosted on our servers: http://byrondallas.h...grock.in&rec=NSSorry? My domain is jheelam.in. Bigrock are the guys I bought it from. Set your nameservers to ns1.heliohost.org and ns2.heliohost.org on any domain you want to host on our servers. Having anything other than that or in addition to that might cause the domain to give errors when you try to add it. Once the domain is set up and working you can switch it to an external DNS or cloudlfare or something like that.Have done as you suggested regarding the nameservers. Heliohost servers are the only ones listed. Guess we'll just have to wait for that to propagate through the internets. I don't really understand about external DNS. Shouldn't this setup work fine? Is there any specific reason/advantage I should do that? Once you have your domain added to your hosting account you can use this link http://stevie.helioh...t/advanced.html to edit TXT and CNAME records.I did try that. Still getting : Will wait for the name-servers to propagate before trying again. Is there any other reason it wouldn't work? Thanks for helping out! Quote Link to comment Share on other sites More sharing options...
redviper Posted November 18, 2013 Author Share Posted November 18, 2013 A whois lookup shows that the only nameservers associated with my domain are the heliohost ones. However I am still getting the no permission error when trying to add records using the Advanced DNS Zone Editor. http://whois.domaintools.com/jheelam.in Help please! Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted November 19, 2013 Share Posted November 19, 2013 Try changing your domain to just jheelam.in. The www part is automatically created for you. If that doesn't solve the issue, then an admin will need to take a closer look at it. Quote Link to comment Share on other sites More sharing options...
redviper Posted November 19, 2013 Author Share Posted November 19, 2013 Do you mean using the domain change script ? Quote Link to comment Share on other sites More sharing options...
redviper Posted November 20, 2013 Author Share Posted November 20, 2013 Well that worked!Thanks Ice, I was able to change the zone records. They checked out. However on trying to reach my domain I am getting the Heliohost account queued message! Although this is probably good since it seems to mean I am connecting to your hosting, but since my domain isn't new, I am at loss as to why this would be happening. Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 21, 2013 Share Posted November 21, 2013 Clear your cache. http://jheelam.in/ is working. Quote Link to comment Share on other sites More sharing options...
redviper Posted November 22, 2013 Author Share Posted November 22, 2013 Sorry I should have updated this thread. It started working sometime last night. My night that is. About 18 hours ago that would be. Thanks for all the help! Quote Link to comment Share on other sites More sharing options...
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