[Solved] Suspended: Mohebbat

[cyrus717]

my heliohost username: mohebbat

my server is stieve

my main domain is mohebbat2000.heliohost.org

 

my acount has been suspended and dosnt renew, pls help me.

[wolstech]

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost.

 

A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish.

 

If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example:

 

user1: unsuspend

user2: backup

user3: backup, idontreadrules.com

user4: thoughticouldgetawaywithit.org

[cyrus717]

ok, im sorry for this

i understood and want to unsuspention one of my accounts that its username is "mohebbat"

and backup other

[cyrus717]

can any one help me?

[wolstech]

Sorry about the wait. From what I can see, you have three other accounts: saharnaz, raspina, nedakav

 

I will unsuspend each account one at a time so you can create a backup. You can create a full backup in cPanel using this link: http://stevie.heliohost.org:2082/frontend/x3/backup/index.html When you're finished backing all of the others up, I'll unsuspend mohebatt.

 

I have unsuspended the account saharnaz. Please let me know when you have finished backing up your files so I can unsuspend the next one.

[cyrus717]

tnx a lot

ok

im going back up saharnaz first... tnx tnx

 

backup of saharnaz completed

im ready... please let me backup of nedakav... tanx

 

backup of saharnaz completed

im ready... please let me backup of nedakav... tanx

[wolstech]

The account nedakav has been unsuspended. Please let me know when you are finished backing it up.

[cyrus717]

tanx.. nedakav completed

 

please unsuspend mohebbat

[wolstech]

The account mohebbat has been unsuspended.

[cyrus717]

very very tanx sir

now, i have 2 account that active. can i use both? mohebbat and cyrus717

if i cant, please let me backup mohebbat.

[wolstech]

You can only have one account, so go ahead and create a backup of mohebatt now. Let me know when you're done so I can resuspend it.

 

I'll leave cyrus717 alone, that'll be the account you keep.

[cyrus717]

mohebbat backup completed...

[wolstech]

Mohebatt has been resuspended.

 

Cyrus717 should be working for you.