syncr Posted November 12, 2013 Share Posted November 12, 2013 Hi,I can't access my account. I tried to send a recovery email but it never arrived. Can someone confirm that the recovery email was sent. If so, did it was sent to any of those addresses: d............i@gmail.comc.............i@gmail.comdc@......com.ara......a@gmail.com user name: devl2server: Charlie (IIRC) Thanks in advance. Link to comment Share on other sites More sharing options...
wolstech Posted November 12, 2013 Share Posted November 12, 2013 That account is inactive. The registered email address is the d............i@gmail.com one you listed, so that is where password reset emails will go. Reactivate your account using this script: http://www.heliohost.org/home/support/scripts/renew Then try logging in or resetting your password again. Also, your account is on Stevie. Link to comment Share on other sites More sharing options...
syncr Posted November 13, 2013 Author Share Posted November 13, 2013 Many thanks! I just renewed the account and now I can access the cpanel and my email account. Link to comment Share on other sites More sharing options...
wolstech Posted November 13, 2013 Share Posted November 13, 2013 Many thanks! I just renewed the account and now I can access the cpanel and my email account. You're welcome Glad to hear it's working. Link to comment Share on other sites More sharing options...
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