syncr Posted November 12, 2013 Posted November 12, 2013 Hi,I can't access my account. I tried to send a recovery email but it never arrived. Can someone confirm that the recovery email was sent. If so, did it was sent to any of those addresses: d............i@gmail.comc.............i@gmail.comdc@......com.ara......a@gmail.com user name: devl2server: Charlie (IIRC) Thanks in advance.
wolstech Posted November 12, 2013 Posted November 12, 2013 That account is inactive. The registered email address is the d............i@gmail.com one you listed, so that is where password reset emails will go. Reactivate your account using this script: http://www.heliohost.org/home/support/scripts/renew Then try logging in or resetting your password again. Also, your account is on Stevie.
syncr Posted November 13, 2013 Author Posted November 13, 2013 Many thanks! I just renewed the account and now I can access the cpanel and my email account.
wolstech Posted November 13, 2013 Posted November 13, 2013 Many thanks! I just renewed the account and now I can access the cpanel and my email account. You're welcome Glad to hear it's working.
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