bongda16 Posted November 11, 2013 Posted November 11, 2013 Please, help me HelioHost. My account was suspended! My username: maskcafeMy server: StevieMy HelioHost main domain: bongda16.com
Ice IT Support Posted November 11, 2013 Posted November 11, 2013 This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
bongda16 Posted November 11, 2013 Author Posted November 11, 2013 Thank you for your support I have 2 accounts on your server. User1: maskcafeuser2: bongda16 Now, Please help me:User1: unsuspendUser2: Backup, tv.maskcafe.net
Krydos Posted November 11, 2013 Posted November 11, 2013 The account bongda16 has been unsuspended. You can create your backup using this link http://stevie.heliohost.org:2082/frontend/x3/backup/index.html Once you have your backups saved you can delete your extra account using this link http://www.heliohost.org/home/support/scripts/delete Once you have your extra account deleted let us know and we will unsuspend your main account.
bongda16 Posted November 11, 2013 Author Posted November 11, 2013 Hi I have already backup user 2 account, and confirm delete it. Can you unsuspend my user 1 account? "Your account has been queued for deletion. Depending on the server load, and how many tasks are ahead of your deletion it could take up to 48 hours to be fully deleted. The domain will show the suspended page while it is queued to be deleted"
Krydos Posted November 11, 2013 Posted November 11, 2013 The account bongda16 has been confirmed deleted. The account maskcafe has been unsuspended. Thank you for cooperating and following our rules.
bongda16 Posted November 11, 2013 Author Posted November 11, 2013 Thank you for your support HelioHost is the best free host.
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