euler45 Posted November 2, 2013 Posted November 2, 2013 hello,my account was hacked and the hacker said that the server is very easy to hake after that my account was suspended...can you please help me get my website back up? Username: eulerDomain:http://mathsefra.heliohost.org Thanks!
Byron Posted November 2, 2013 Posted November 2, 2013 Your account was suspended for the following reason: Malware. 3 file(s). PHP.Shell-16 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
euler45 Posted November 2, 2013 Author Posted November 2, 2013 thank you...i have deleted the files and i need your help if there are other malwars....thank you very much.
Krydos Posted November 3, 2013 Posted November 3, 2013 Your account is showing up as clean now. Thank you for taking care of this. my account was hacked and the hacker said that the server is very easy to hake after that my account was suspended...On the homepage of Heliohost it says "professional grade hosting". Part of that is because we offer a lot of features that other hosts do not. Some hosts disable all sorts of features in order to make their hosted accounts more secure, but the downside of having all that extra security is lack of features. Here at Heliohost our servers are actually very secure, but each user is responsible for securing their own site. If you install themes or plugins from dubious sources, or run outdated versions of popular cms software then yes it is very easy to hack you. It's kind of like the phrase "we give you enough rope to hang yourself". We have accounts that have been online constantly since 2007 that have never been hacked. If you have questions about how to secure your site to prevent this from happening again feel free to ask for suggestions from the Heliohost community. We're here to help.
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