sofija Posted October 22, 2013 Posted October 22, 2013 username: dztesthost: steviedomain name: http://designztest.heliohost.orgHello this is a long time suspended site but i lost my content and images on my computer so this is my only hope to get them back. My question is can u activate my account just to get back my images and i will write u when im done so u can delete this account. Thank u for your time.
Tjoene Posted October 22, 2013 Posted October 22, 2013 This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
sofija Posted October 22, 2013 Author Posted October 22, 2013 can u unsuspend it until i get my backup and then i will delete that account
Tjoene Posted October 22, 2013 Posted October 22, 2013 If you tell us what account you want to keep, we can unsuspend that one, and we'll send you a backup of your site.
sofija Posted October 22, 2013 Author Posted October 22, 2013 i only want to keep this one:user:metalshost: steviedomain: http://iloveheavymetal.heliohost.org i just need a backup from designztest.heliohost.org. Thank u again for your patience and time.
sofija Posted November 5, 2013 Author Posted November 5, 2013 I really need this content, i will just take a backup and i will delete this account... Please is really important...
Tjoene Posted November 6, 2013 Posted November 6, 2013 The account is unsuspended so you can take a backup, but at the moment, the server is down.
Ice IT Support Posted November 6, 2013 Posted November 6, 2013 Actually, I was in the middle of running a backup to email to you when the server went down.
sofija Posted November 6, 2013 Author Posted November 6, 2013 ty soo much, i hope that soon everything will be ok with the server, after fixing your problem if u can send me my backup and then delete this account i will very appreciate that. One again thank u for all your hard work and good luck with soliving your problem, we cant breed without Heliohost
Ice IT Support Posted November 7, 2013 Posted November 7, 2013 Backup emailed to the email registered with your account. EDIT: It was bounced back.
sofija Posted November 7, 2013 Author Posted November 7, 2013 nothing on my email, i have checked twice and also i check spam folder but nothing :/
Krydos Posted November 7, 2013 Posted November 7, 2013 The account dztest has been unsuspended. You can create your own back up with this link http://stevie.heliohost.org:2082/frontend/x3/backup/index.html Once you are done downloading your backup you can then use http://www.heliohost.org/home/support/scripts/delete to delete the account. Once you have your backup and the account is queued for deletion let us know and we can unsuspend your main account again.
sofija Posted November 8, 2013 Author Posted November 8, 2013 ty for unsuspending, i just needed pictures that was there now i got them, but i had error on login with my pass and now i cant delete this account, can u delete this account and activate my main account ilovheavymetal.heliohost.org. Thank u for your time.
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