colette Posted October 9, 2013 Share Posted October 9, 2013 HelioHost username: coletteHelioHost server: johnnyHelioHost main domain: atelierdecolette.heliohost.org I recieved a suspended notice monday, 07 October. I went to account renewal page and gave username. It seems OK but I can't access my cpanel and my site is not displaying for 2 days now.On account renewal page, i see now "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error."Please help! Thanks Link to comment Share on other sites More sharing options...
Tjoene Posted October 9, 2013 Share Posted October 9, 2013 Please clear your cache. Link to comment Share on other sites More sharing options...
colette Posted October 9, 2013 Author Share Posted October 9, 2013 Thank you for your quick work.I do a backup (I know, I'm stupid). Again, thank you very much. Link to comment Share on other sites More sharing options...
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