cyrus717 Posted September 17, 2013 Posted September 17, 2013 my heliohost username: mohebbatmy server is stievemy main domain is mohebbat2000.heliohost.org my acount has been suspended and dosnt renew, pls help me.
Ice IT Support Posted September 17, 2013 Posted September 17, 2013 Your account was suspended for the following reason: Malware. 1 file(s). Html.Exploit.CVE_2013_3207 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
Krydos Posted September 19, 2013 Posted September 19, 2013 Your account is showing up as clean now. Thank you for taking care of this.
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