[Solved] Login Attempt Failed And Password Cannot Be Changed

[getrich]

Dear Support,

 

My hosting account at HelioHost has been suspended for inactivity.

 

I have tried to log in but all what I got was: "Login Attempt Failed!".

I also couldn't reset password because of following:

Password change cannot be completed: Account is currently suspended! Please contact the billing/support department.

 

How can I get an access to my HelioHost account?

 

My domain: rich.heliohost.org

My cPanel login: getrich

 

Thanks in advance.

[Tjoene]

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days.

 

If you are still seeing the Account Suspended page after renewing your account, please clear your cache.