yashrs Posted August 29, 2013 Posted August 29, 2013 HelioHost username- yashrsServer: StevieHelioHost main domain: yash.heliohost.orgMy account is suspended and I think thats a mistake from your side. My site doesnt contain anything wrong. Please see to it that you activate my website as soon as possible. Thanking,Yash Sodha
Byron Posted August 29, 2013 Posted August 29, 2013 Your account was suspended for the following reason: Malware. 1 file(s). W32.Mabezat-2 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
yashrs Posted August 30, 2013 Author Posted August 30, 2013 I have removed some files and I dont know exactly which file would contain the virus.. could u provide me the information about the file which contains the virus ? Thanking you,Yash Sodha
Byron Posted August 30, 2013 Posted August 30, 2013 This support request is being escalated to our root admin.
yashrs Posted August 30, 2013 Author Posted August 30, 2013 Got the file which contained virus and it has been removed !
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