Sim0 Posted August 26, 2013 Posted August 26, 2013 HelioHost username : hh_medHelioHost server : stevieHelioHost main domain : kooorav.heliohost.org // kooorav.com Hello , My HH account was suspended for reasons i ignore , i believe i respected the terms and usage conditions, didn't cosume too much ressources and i didn't host malicious files or illegal content, can you tell me what is the reason for account suspension , and if there is, a way to solve this situation , at least get a backup of my website . thank you in advance . Kind Regards
Krydos Posted August 26, 2013 Posted August 26, 2013 Your account was suspended for the following reason: Malware. 1 file(s). PHP.R57-1 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
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