soulgiver9 Posted August 15, 2013 Share Posted August 15, 2013 Most of my email messages that I send are being refused by many mainstream internet providers, such as Mediacom and Comcast. How do I fix that? www.youngcomputing.inforyan@youngcomputing.info Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted August 16, 2013 Share Posted August 16, 2013 Please post the Mail Delivery Error email you receive in return. Quote Link to comment Share on other sites More sharing options...
soulgiver9 Posted August 16, 2013 Author Share Posted August 16, 2013 This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed: dzyoungo<donotdeliver>@comcast.netSMTP error from remote mail server after initial connection:host mx2.comcast.net [76.96.40.147]: 421 imta35.emeryville.ca.mail.comcast.net comcast Reverse DNS failure :Try again later: retry timeout exceededRyany<donotdeliver>@mediacombb.netSMTP error from remote mail server after initial connection:host smtp.mediacombb.net [97.64.187.45]: 554 dsmdc-mail-imta-01 bizsmtp Connection from 64.62.211.131 Refused. Please see http://csi.cloudmark.com/reset-request/ if you feel this is in error - POL003Cheryly<donotdeliver>@mchsi.comSMTP error from remote mail server after initial connection:host smtp.mchsi.com [97.64.187.45]: 554 dsmdc-mail-imta-01 bizsmtp Connection from 64.62.211.131 Refused. Please see http://csi.cloudmark.com/reset-request/ if you feel this is in error - POL003 Received this email:Dear Ryan, Thank you for contacting Cloudmark. I have reset the reputation of this IP, so you should see delivery improveshortly. Please note that updates do not occur instantly but should generallyhappen within an hour of receiving this response. Please also note, however, that this IP does not have publicly availablereverse DNS (rDNS). We suggest that you configure your rDNS to have a fullyqualified domain name as many ISPs will not accept mail from IPs with no rDNS.Also, a lack of rDNS is likely to affect your Cloudmark reputation score inthe future as well as your reputation with most ISPs and DNSbls. Kindest regards, Brock HenryCloudmark Customer Support Added <donotdeliver> to my email addresses to protect from spam. Quote Link to comment Share on other sites More sharing options...
Krydos Posted August 16, 2013 Share Posted August 16, 2013 Unless you are an admin with the ability to suspend or remove spam accounts from the hosting service you shouldn't request a reputation score reset. The reason why is because if you request a reset and the IP address continues to send spam mail it will actually make things worse. For instance they could refuse to reset the reputation in the future. Users should simply post the error message and Heliohost staff will remove the problematic accounts that caused the block in the first place and then request the reset once the problem has been taken care of. Quote Link to comment Share on other sites More sharing options...
soulgiver9 Posted August 16, 2013 Author Share Posted August 16, 2013 How do I delete my account? I try the script but it says it can't find my account. Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted August 17, 2013 Share Posted August 17, 2013 Please create a new topic in Customer Service with that issue. Quote Link to comment Share on other sites More sharing options...
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