virtualeng Posted July 25, 2013 Posted July 25, 2013 a. HelioHost username: virtualb. Server: steviec. domain: virtual.eng.br I don't know what is happening... I didn't send any email from this account...i have another smtp server... Maybe its a virus...can you checkThx
Byron Posted July 25, 2013 Posted July 25, 2013 Okay I've unsuspended your account and I'll go ahead and escalate this thread to Krydos. This support request is being escalated to our root admin.
Krydos Posted July 25, 2013 Posted July 25, 2013 Well, so far your account has attempted to send 5006 emails just today. We're not responsible for securing your account for you; we just suspend the ToS violators regardless of whether it's you that is sending the emails and you're just playing dumb about it or your account was hacked. Either way it's your responsibility to take care of. When your sent email count reaches 5100 it will be suspended again permanently. I don't really know what to suggest. It's obvious some sort of spam bot network is involved because the emails are originating from about 100 different IPs and all connecting to your account to send their emails. Perhaps change all of your passwords? It might also be wise to backup any files you can't lose because if you can't fix this you won't have access to the account any longer. Our virus scanner doesn't show any malware files on your account.
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