razacad Posted June 28, 2013 Share Posted June 28, 2013 Hello, I created an account for the same domain long time back. Due to inactiviy I think its already suspended. Now, I created a new account few days back, am getting msg " Heliohost Account Suspended" To create this new account i used new email address Username: razacad Server: Stevie Main Domain: www. raza-academy.com OLD Username: razdemy Please do needful Thanks Link to comment Share on other sites More sharing options...
Krydos Posted June 29, 2013 Share Posted June 29, 2013 The domain raza-academy.com is actually currently associated with the account raza89. Is that your account? Link to comment Share on other sites More sharing options...
razacad Posted July 1, 2013 Author Share Posted July 1, 2013 Yes raza89 was an old account was hasing issue login to cpanel. Then I created razacad. Please do needful. Thanks Link to comment Share on other sites More sharing options...
Ice IT Support Posted July 2, 2013 Share Posted July 2, 2013 This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org Link to comment Share on other sites More sharing options...
razacad Posted July 2, 2013 Author Share Posted July 2, 2013 Please do whatever required as soon as possible to get the account work. unsuspend Domain: raza-academy.comUsername: razacad Thanks Link to comment Share on other sites More sharing options...
Ice IT Support Posted July 2, 2013 Share Posted July 2, 2013 The account razacad has been unsuspended. I think you will have to wait up to 48 hours for the system to configure the domain with the razacad account (it was previously configured with raza89). Link to comment Share on other sites More sharing options...
Recommended Posts