maraey Posted May 28, 2013 Share Posted May 28, 2013 hello,i've lost my username for my domain us-academy.us how can i retrive it ?thanks . :)/>/> Link to comment Share on other sites More sharing options...
Krydos Posted May 28, 2013 Share Posted May 28, 2013 maraey Link to comment Share on other sites More sharing options...
maraey Posted May 28, 2013 Author Share Posted May 28, 2013 i cant access using this username i've tried many times even with resetting password no email arrives to my inbox ..thanks again. Link to comment Share on other sites More sharing options...
Sove Posted May 28, 2013 Share Posted May 28, 2013 Checked the spam folder? Link to comment Share on other sites More sharing options...
maraey Posted May 28, 2013 Author Share Posted May 28, 2013 yes i did but nothing there ... Link to comment Share on other sites More sharing options...
maraey Posted June 3, 2013 Author Share Posted June 3, 2013 Hello , recently i opened a topic asking for my username for Cpanel and i've been answered but i still can't login with my passwordso i tried to retrieve my password through lost my password " option ..but i cant receive my confirmation code into my email ,i tried retrieving my forums password and it works! so hopefully i can find some help one more time..thx. Link to comment Share on other sites More sharing options...
Krydos Posted June 8, 2013 Share Posted June 8, 2013 Accounts that are inactive cannot be logged into or have the password reset. To reactivate your account just type your username into this link http://www.heliohost.org/home/support/scripts/renew Once your account is reactivated you should be able to log in with your old password or reset the password. Let us know if you're still having trouble logging into your account. Link to comment Share on other sites More sharing options...
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