hicham Posted May 23, 2013 Share Posted May 23, 2013 Heliohost username : hichamServer : StevieMain domain name : www.tejarahonline.net Two days ago, my account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.3998692 FOUND I have made a backup and I have scanned it using Avast antivirus bu I didn't find any malicious files. you asked me about this file :/home1/hicham/public_html/forex gifts.rarbut this rar file was created by me and I'm sure it doesn't contain any virus. I tried to fill the false positive form but I didn't understand what exactly should I fill in. Please help me Link to comment Share on other sites More sharing options...
hicham Posted May 25, 2013 Author Share Posted May 25, 2013 please reply Link to comment Share on other sites More sharing options...
Ice IT Support Posted May 25, 2013 Share Posted May 25, 2013 An administrator needs to look into this issue. Link to comment Share on other sites More sharing options...
Krydos Posted May 26, 2013 Share Posted May 26, 2013 Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. Link to comment Share on other sites More sharing options...
hicham Posted May 26, 2013 Author Share Posted May 26, 2013 thank you very much please, can I know which file was deleted. Link to comment Share on other sites More sharing options...
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