[Solved] Suspended: Hicham

[hicham]

Heliohost username : hicham

Server : Stevie

Main domain name : www.tejarahonline.net

 

 

 

Two days ago, my account was suspended for the following reason:

 

Malware. 1 file(s). Win.Trojan.3998692 FOUND

 

I have made a backup and I have scanned it using Avast antivirus bu I didn't find any malicious files.

 

you asked me about this file :

/home1/hicham/public_html/forex gifts.rar

but this rar file was created by me and I'm sure it doesn't contain any virus.

 

I tried to fill the false positive form but I didn't understand what exactly should I fill in.

 

Please help me

[hicham]

please reply

[Ice IT Support]

An administrator needs to look into this issue.

[Krydos]

Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

[hicham]

thank you very much

 

please, can I know which file was deleted.