hicham Posted May 21, 2013 Share Posted May 21, 2013 Heliohost username : hichamServer : StevieMain domain name : www.tejarahonline.net Link to comment Share on other sites More sharing options...
Tjoene Posted May 21, 2013 Share Posted May 21, 2013 Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.3998692 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Link to comment Share on other sites More sharing options...
hicham Posted May 21, 2013 Author Share Posted May 21, 2013 Thank you very muchI will try to fix this problem as soon as possible. Thanks again Link to comment Share on other sites More sharing options...
hicham Posted May 21, 2013 Author Share Posted May 21, 2013 hello I have made a buckup and I downloaded itI scaned it using Avast and I didn't find any malicious files. what sould I do next to keep my account working? Link to comment Share on other sites More sharing options...
Krydos Posted May 21, 2013 Share Posted May 21, 2013 This has not been taken care of yet. Here is a hint: /home1/hicham/public_html/forex gifts.rar Link to comment Share on other sites More sharing options...
hicham Posted May 21, 2013 Author Share Posted May 21, 2013 I think this file is not infected Should I delete it or should I move it to another folder ? Link to comment Share on other sites More sharing options...
Krydos Posted May 21, 2013 Share Posted May 21, 2013 You can do whatever you want with it; it's your file and your account. If you wrote all the code in the file and you're positive it's not a virus then file a false positive report with the link in Tjoene's post. If our automated scanners still detect a virus on your account in about 17 hours (24 hours from the timestamp on Tjoene's post) then your account will be resuspended. Link to comment Share on other sites More sharing options...
hicham Posted May 22, 2013 Author Share Posted May 22, 2013 this file was uploaded by me and it donsn't contain any virus I'm trying to fill the false positive report form and I didn't understand this : Attach raw message containing virus*Virus name please help Link to comment Share on other sites More sharing options...
Recommended Posts