[Solved] Suspended: Hicham

[hicham]

Heliohost username : hicham

Server : Stevie

Main domain name : www.tejarahonline.net

[Tjoene]

Your account was suspended for the following reason:

 

Malware. 1 file(s). Win.Trojan.3998692 FOUND

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

[hicham]

Thank you very much

I will try to fix this problem as soon as possible.

 

Thanks again

[hicham]

hello

 

I have made a buckup and I downloaded it

I scaned it using Avast and I didn't find any malicious files.

 

what sould I do next to keep my account working?

[Krydos]

This has not been taken care of yet. Here is a hint:

/home1/hicham/public_html/forex gifts.rar

[hicham]

I think this file is not infected

 

Should I delete it or should I move it to another folder ?

[Krydos]

You can do whatever you want with it; it's your file and your account. If you wrote all the code in the file and you're positive it's not a virus then file a false positive report with the link in Tjoene's post. If our automated scanners still detect a virus on your account in about 17 hours (24 hours from the timestamp on Tjoene's post) then your account will be resuspended.

[hicham]

this file was uploaded by me and it donsn't contain any virus

 

I'm trying to fill the false positive report form and I didn't understand this :

 

Attach raw message containing virus*

Virus name

 

 

please help