slocum Posted May 17, 2013 Posted May 17, 2013 I can't access my main website and cpanel appears dead as well. weirdrealm.heliohost.org
Krydos Posted May 17, 2013 Posted May 17, 2013 Your site loads fine for me. What url are you using to login to cPanel?
slocum Posted May 20, 2013 Author Posted May 20, 2013 Your site loads fine for me. What url are you using to login to cPanel? I'm using http://weirdrealm.heliohost.org/cpanel that was sent in my "Hosting Account Installed" email. I can get to my website, but still not to cpanel.
Krydos Posted May 20, 2013 Posted May 20, 2013 It sounds like you might have a firewall blocking the cPanel port which is 2082. Try using this link to log into cPanel: http://cpanel.weirdrealm.heliohost.org/ this link uses port 80. The recommended way to log in is to allow connections through port 2082 and log in at http://heliohost.org/ This ensures that your logins are counted and you do not get suspended for inactivity. Let us know if you're still having trouble logging into your account.
slocum Posted May 22, 2013 Author Posted May 22, 2013 This works now. I have this problem at work, where I can't change the firewall.
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