[Solved] Suspended: Tberry

[redberry]

Hello Moderator,

 

I can't seem to be able to login into my account.My account info is given below;

Username: tberry

Domain: educationisfree.heliohost.org

Control Panel URL: http://educationisfr...host.org/cpanel

 

The FTP accounts is all I use and nothing more.Please help with the renewal...

[Shinryuu]

Your account was suspended for the following reason:

 

Malware. 1 file(s). PHP.Remoteadmin-3 FOUND

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

[redberry]

Hello Moderator

 

thanks for your assistance...Would you please assist me on how to delete/remove the malware you informed me of...

 

Thank you

[Krydos]

Your account is showing up as clean now. Thank you for taking care of this.