BlueD Posted May 4, 2013 Share Posted May 4, 2013 Hi,I cannot log into CCpanel because the password is not correctThe password reset does not work because I never (except once) get an email sent to meI have tried a number of timesThe one time I did get the email I clicked on the link and nothing happenedInternet cache has been cleared Thanks,blued Link to comment Share on other sites More sharing options...
Shinryuu Posted May 4, 2013 Share Posted May 4, 2013 Sounds like you're being blocked by our brute-force protection, I suggest you stop trying to log in or reset your password for the time being and come back to it later. If you post your account name, domain and server we could check for you and perhaps reset it. Link to comment Share on other sites More sharing options...
Krydos Posted May 5, 2013 Share Posted May 5, 2013 Your account does not appear to be afflicted with brute force protection, but I agree with Shinryuu that you probably did have it at one point and then it cleared on it's own with time. Are you able to log into your account now, or reset the password? Keep in mind that if you are unable to log into your account you shouldn't continue guessing passwords because that just locks you out of your account for longer. If you are still unable to log in, and password resets still aren't working either let us know so we can do a manual password reset for you. Link to comment Share on other sites More sharing options...
BlueD Posted May 8, 2013 Author Share Posted May 8, 2013 Hi,Thank you for your responses. I waited and the pasword reset is still not working.I did a password reset over 24 hours ago and I haven't received an email. If you can manually reset the password that would be awesome. the cpanel address is: http://bluedell.heliohost.org/cpanel Thank you so much... Link to comment Share on other sites More sharing options...
Shinryuu Posted May 8, 2013 Share Posted May 8, 2013 After a closer look it appears your account was in a half-suspended state. I've fixed it now so try to login with your regular credentials and let us know how it goes. Link to comment Share on other sites More sharing options...
BlueD Posted May 10, 2013 Author Share Posted May 10, 2013 I still cannot log in.The password reset still doesn't work. If you can manually help me reset the password that would be fantastic. Thanks... Link to comment Share on other sites More sharing options...
Krydos Posted May 10, 2013 Share Posted May 10, 2013 Your password has been manually reset, tested, and emailed to your contact address. Let us know if you're still having trouble logging into your account. Link to comment Share on other sites More sharing options...
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