[Solved] Suspended: Heatherh

[heatherh]

heatherh

johnny

familywire.net

 

Please unsuspend and assist with password reset.

[Shinryuu]

Your account was suspended for the following reason:

 

Malware. 2 file(s). PHP.Shell-42 FOUND

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

 

Your old password if you can remember it should work now. Suspensions scramble user logins so account access is denied, preserving the state it's in.

[Krydos]

Your account is showing up as clean now. Thank you for taking care of this.