casa Posted April 17, 2013 Share Posted April 17, 2013 I get complains from my website visitors that the website is not working.I unsubspended the website but that did not work. To reach the site by ftp is not possible. To reach the cpanel is not possible.the site is located on Stevie. I can't ping stevie. please help! regards, casa casazamane.heliohost.org Link to comment Share on other sites More sharing options...
Krydos Posted April 18, 2013 Share Posted April 18, 2013 Our apologies for the delay in responding to your message. The forum that you posted this thread in is primarily designed for the Heliohost community to discuss code and help each other manage their websites as it states in the description of the forum:Any discussions involving managing a website or writing code go here. This forum is NOT for questions or requests related to the service that HelioHost provides.I have moved your thread to the appropriate subforum, Customer Service. In the future to receive the swiftest resolution to any issues that you may have it is strongly recommended to choose the most appropriate subforum to create your topic. Are you able to connect to cpanel, ftp, and view your site in a browser now? Link to comment Share on other sites More sharing options...
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