[Solved] New Account Not Created Not Queued

[Sidon]

Hi,

I signed up, and got an email back: "Hosting Account Installed!", on Tue, Apr 9, 2013 at 2:38 AM.

I waited 24 hours and 48 hours but I still cannot login. I cannot view the account in the creation que either.

When I try to login all I get is a page saying:

Either we could not find that account in the database, or it has already become active. If you're seeing an "Account Queued" page, please wait an additional 24 hours. If you aren't seeing anything, please refresh your browser's cache.

Can you help?

 

Username: jt721

Domain: SidonCode.heliohost.org

Control Panel URL: http://SidonCode.heliohost.org/cpanel

Applied for account on server: Stevie

[Tjoene]

Have you tried to clear your cache?

[Krydos]

To elaborate a little on what Tjoene already said: That account is active, and the domain is working fine. It was created on April 9th at 12:42am PDT, and anytime after that you should be able to log in at http://heliohost.org/ Using an alternate login method such as sidoncode.heliohost.org/cpanel is not recommended, but it should be available in less that 24 hours after account creation if you insist on using it.

 

If logging into http://heliohost.org/ results in an invalid password type error you can visit http://stevie.heliohost.org:2082/ and use the password reset box. If that doesn't work for you let us know and we can do a manual password reset and test logging into your account for you too.