jcrowel Posted April 1, 2013 Posted April 1, 2013 jcroweljohnnyincognito-ink I'm just curious as to what's going on. If my account has been suspended because of inactivity, that is simply an oversight on my behalf, but the login process keeps going screwy.
wolstech Posted April 1, 2013 Posted April 1, 2013 Your account was likely suspended for inactivity for not logging into cPanel for 30 days. In the future, you can renew an inactive account yourself using this script: http://www.heliohost...t/scripts/renew If you see the suspended page, try clearing your cache. As for login going screwy, I'm assuming you meant that it keeps failing. This is normal when an account is suspended. If for some reason you are still having trouble logging in, try logging in through the form at http://www.heliohost.org/ If that gives you difficulty, try logging in via http://incognito-ink.com:2082/
jcrowel Posted April 2, 2013 Author Posted April 2, 2013 Thank you for the help. What I meant by "screwy" was it kept asking me for a confirmation code when I would try and log in, without any prompting for one. Thank you for your help though. You are all amazing and I appreciate the service. Please keep up the great work.
wolstech Posted April 2, 2013 Posted April 2, 2013 Thank you for the help. What I meant by "screwy" was it kept asking me for a confirmation code when I would try and log in, without any prompting for one.Did this correct itself when the account was unsuspended? I'm pretty sure that code is what used when you use the Password Reset. If you are unable to log in because cP is asking for a confirmation code, try resetting your password. If that does not work, please post in Customer Service so a mod or admin can take a look at it.
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