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Posted

http://puzzlepond.heliohost.org/ was configured to be a Java enabled site. It stopped working after the crash.

 

I have very simple test page to verify that Java works: http://puzzlepond.heliohost.org/jsptest.jsp I can see the page, but not JSP tags rendered.

 

I also can't access cPanel using the URL I've been using :http://puzzlepond.heliohost.org/cpanel

 

Is that means some configuration got lost after crash or I'm not waiting long enough? I'm not complaining, I'm just not sure if I need to wait some more or do something different.

 

Thank you for looking into this.

Posted

According to the logs, your account was using about 1485% more memory than the average java enabled account's usage so java support was removed. Since java can only be enabled on a limited number of accounts at a time the automated systems monitor the resources that each account is using, and if one account seems to be abusing the service it is removed to provide better support to the largest number of accounts. If you know why your account was using so much more system resources, and would like a chance to fix the problem you may go ahead and request java on your account again by posting in the java request forum http://www.helionet.org/index/forum/74-java-requests/

 

As far as not being able to log in, have you tried the recommended method of visiting http://heliohost.org/ ? If you're still having trouble logging in with this link please let us know so we can further troubleshoot the issue.

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