mecatl Posted March 26, 2013 Share Posted March 26, 2013 Hello,I have a request concerning my account named 'usssphinx". In short, I am no longer able to log into the account. This is follow the crash of Johnny, of which, my domain in registered to. Each time I try to login, I get this error saying: "We're sorry, but we could not find that username in the database." I realize that you've had your hands full trying to restore service, but I would greatly appriciate it if someone could look into this issue as soon as possible so that I can get my site back up to working order. Thank you for your help,Marcus Link to comment Share on other sites More sharing options...
Krydos Posted March 26, 2013 Share Posted March 26, 2013 Are you sure on the username? usssphinx is 10 characters and the maximum number of characters a username can have is 8. Link to comment Share on other sites More sharing options...
mecatl Posted March 26, 2013 Author Share Posted March 26, 2013 I thought it was; that was the name that I had saved in my autofill. Its also been a while since I've had to login, so now I'm not sure. That is the name of domain however. Link to comment Share on other sites More sharing options...
Krydos Posted March 26, 2013 Share Posted March 26, 2013 tarinzix? Link to comment Share on other sites More sharing options...
Krydos Posted March 26, 2013 Share Posted March 26, 2013 I'm going to assume that you got your issue resolved since the last login to the account in question was four hours ago. Marking as solved. Link to comment Share on other sites More sharing options...
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